Frequently Asked Questions
Everything you need to know about your divainĀ® experience
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for beauty products?
We offer a 14-day return window for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are divainĀ® products cruelty-free?
Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we work exclusively with suppliers who uphold these same standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and 100% secure.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 1 hour of placement by contacting our customer support team.
Do you offer international shipping?
Yes, divainĀ® ships to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.