Returns & Exchanges

At divain®, we want you to be completely satisfied with your fragrance journey. If your order isn't a perfect match, you can return or exchange your products within 14 days of receipt, provided they remain in their original, sealed packaging.

1

Initiate Your Request

Log into your customer account or visit our returns portal to select the items you wish to return and receive your unique authorization code.

2

Secure Packaging

Carefully place the perfume bottles in their original boxes and use protective cushioning to prevent breakage during transit.

3

Ship the Items

Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location.

4

Quality Check & Refund

Once our specialists verify the condition of the returned items, we will process your full refund or exchange within 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing